Resources for Seniors

Federal, BC Provincial and Vancouver City Wide Services


Alzheimer Society BC

UBC Hospital Clinic for Alzheimer Disease and Related Disorders, Djavad Mowafaghian Centre for Brain Health
Phone: 604-822-7031 Fax: 604-822-7191
Patients are typically referred to UBCH CARD by a doctor. Concerned individuals, family members, friends or other health care professionals may also contact UBCH CARD. However, for an assessment to be scheduled, a referral must be provided by a doctor.

B.C. Housing Seniors
Housing Registry Inquiries: 604-433-2218 or toll free at 1-800-257-7756 outside the lower mainland

B.C. RCMP Senior Safety and Elder Abuse — Protecting Yourself

Canada Pension and Old Age Security

Citizenship and Immigration Canada

Dial 211
BC 211 provides information and referral to social, community and government services in the Metro Vancouver, Fraser Valley and Squamish-Lillooet Regional Districts.

Dial 311 City of Vancouver
Outside Vancouver or are unable to reach 311, phone: 604-873-7000, TTY service: 604-873-7193. Residents and businesses of Vancouver can call 311 from landlines and cell phones within city limits for information and services, including: service needs such as traffic signal repairs; information requests regarding traffic / parking issues; concerns regarding parking tickets, noise, graffiti, building maintenance standards violations etc.

The Contact Centre is open 7 a.m. to 10 p.m., 7 days a week, 365 days per year.

Dial 811
The 811 hotline offers non-emergency health advice - British Columbia

Dying with Dignity - End of Life Planning
regarding upcoming events or volunteer opportunities

Home Owner Grant and Low Income Supplement
call Vancouver City Hall at 311 or your local municipality

Medical Services Plan BC

NIDUS - Representation Agreements - Personal Planning

Office of the Assisted Living Registrar
Telephone: (250) 952-1369 (Victoria)
Toll Free: 1-866-714-3378
By Mail: Assisted Living Registry Ministry of Health PO Box 9638 Stn Prov Govt Victoria, B.C. V8W 9P1

Office of the Ombudsperson
Toll-free: 1-800-567-3247 (all of B.C.)
Local (Greater Victoria area): 250-387-5855
In Person: 947 Fort Street - 2nd floor, Victoria, B.C., Canada V8V 3K3
Hours: 8:30 a.m. to 4:30 p.m., Monday to Friday
By Mail: PO Box 9039 STN PROV GOVT, Victoria, B.C. V8W 9A5 Canada

Patient Care and Quality Control Complaints
Facts, Questions and Process
Telephone: 1-866-952-2448.
Fax: 250-952-2428
By Mail: PO Box 9643, Victoria BC V8W 9V1
If you are unable to submit a written request, please call 1-866-952-2448. A review board officer will complete the form on your behalf and send you a copy for you to sign.

PharmaCare Plan
Vancouver: 604-683-7151,
Rest of BC: 1-800-663-7100

Property Tax Deferment Program

Victoria 250-356-8121 Vancouver 604-660-2421 or 1-800-663-7867 (then ask to be transferred to 250-356-8121)

Provincial Seniors Advocate
Toll-free 1-877-952-3181, In Victoria: 250-952-3181

PharmaCare BC
Lower Mainland, call 604 683-7151
Rest of B.C., call toll-free 1 800 663-7100

SAFER ( Shelter Aid for Elderly Residents)
604-433-2218, or 1-800-257-7756 outside the Lower Mainland

Seniors Advocacy & Information Line (SAIL)
For people aged 55+ 1-866-437-1940

Seniors Health Care Support Line
For patient care, quality, concerns and complaints. 1-877-952-3181 for all residents of BC.

TRAC - Tennants Resource and Advisory Centre
604-225-0546 or 1-800-665-1185
Mon - Fri 8 am - 4 pm

Veterans Affairs Canada - Anciens Combattants Canada

In case of Emergency dial 911 for police, fire or ambulance.

Interesting Reading

Regional Health Authorities

Vancouver Coastal Health Authority

Central Intake: 604-263-7377 For reporting seniors home care, health and abuse concerns


Three Bridges Community Health Centre
1292 Hornby St.
Vancouver, BC, V6Z 1W2
Tel: 604.736.9844

Downtown Community Health Centre
569 Powell St.
Vancouver, BC V6A 1G8
Tel: 604.255.3151

North Community Health Centre
200, 1651 Commercial Dr.
Vancouver, BC, V5L 3Y3
Tel: 604.253.3575

Pender Community Health Centre
59 W Pender St.
Vancouver, BC, V6B 1R3
Tel: 604.669.9181

Evergreen Community Health Centre
3425 Crowley Dr.
Vancouver, BC, V5R 6G3
Tel: 604.872.2511

Pacific Spirit Community Health Centre
2110 West 43rd Ave.
Vancouver, BC V6M 2E1
Tel: 604.261.6366

Raven Song Community Health Centre
200, 2450 Ontario St.
Vancouver, BC, V5T 4T7
Tel: 604.709.6400

South Community Health Office
6405 Knight St.
Vancouver, BC, V5P 2V9
Fax: 604.321.2947
Tel: 604.321.6151

Sunshine Coast

Gibsons Health Unit
PO Box 78
494 South Fletcher Rd
Gibsons, BC

Pender Harbour Health Unit
PO Box 308
Madeira Park, BC
Tel: 604.883.2764

Sechelt Health Unit
PO Box 1040
5571 Inlet Avenue
Sechelt, BC
Tel: 604.885.5164

Powell River Community Health
3rd Floor – 5000 Joyce Avenue
Powell River, BC V8A 5R3
Tel: 604.485.3310


Pemberton Health Centre
1403 Portage Road
Pemberton, BC, V0N 2L0
Tel: 604.899.6939

Squamish Community Health Centre
Box 220,
1140 Hunter Place
Squamish, BC, VON 3G0
Tel: 604.892.2293

Whistler Health Care Centre
4380 Lorimer Road
Whistler, BC
Tel: 604.932.4911

North Shore

Central Community Health Centre
5th floor, 132 West Esplanade
North Vancouver, BC
Tel: 604.983.6700

Parkgate Community Health Centre
2nd floor, 3625 Banff Court
North Vancouver, BC, V7H 2Z8
Tel: 604.904.6450

West Community Health Centre
990 22nd Street
West Vancouver, BC, V7V 4C2
Tel: 604.904.6200


Richmond Continuing Health Services
Fifth floor North Tower
7000 Westminster Highway
Richmond, BC V6X 1A2

Vancouver Island Health Authority

Central Intake: 250.519.3485 For reporting seniors home care, health and abuse concerns

South Island:

All communities south of Mill Bay, including Greater Victoria, the Southern Gulf Islands and west to Port Renfrew call:
(250) 388-2273
1-888-533-2273 (toll free)

Central Island:

All communities from Mill Bay to Deep Bay, including Gabriola Island, and from Parksville on the east coast to beyond Tofino/Ucluelet on the west coast, call:

Duncan (as well as Thetis and Kuper Islands):
Phone: (250) 748-4671 Fax: (250) 709-3065

Phone: (250) 245-7399 Fax: (250) 245-8516

Nanaimo (as well as Gabriola and Protection Islands):
Phone: (250) 755-6229 Fax: (250) 755-3371

Parksville/Qualicum (and Lasqueti Island):
Phone: (250) 951-9500 Fax: (250) 951-9525 or 951-9530

Port Alberni
Phone: (250) 720-0334 Fax: (250) 720-0310

Phone: (250) 725-2951

North Island:

All communities north of Deep Bay including the Mt. Waddington Regional District and the mainland area adjacent to it, call:

Comox Valley:
Phone: (250) 338-5453 Fax: (250) 338-9921

Campbell River:
Phone: (250) 830-2222 Fax: (250) 830-2245

Port Hardy:
Phone: (250) 949-3411 Fax: (250) 949-7000

Fraser Health Authority

Central Intake: 604-953-4965 For reporting seniors home care, health and abuse concerns

Fraser East Home Health Care

Abbotsford: 604 556-5000

Chilliwack: 604 702-4800

Hope: 604 860-7747

Mission: 604 814-5520

Fraser North Home Health Care

Burnaby: 604 918-7447

Maple Ridge: 604 476-7100

New Westminster: 604 777-6700

Tri-Cities (Coquitlam, Port Coquitlam, Port Moody): 604 777-7309

Fraser South Home Heath Care

Delta, Surrey, White Rock, Langley: Central Intake/Inquiries: 604 953-4965
Tel: 604.278.3361